Terms and Conditions and Cancellation Policy

 

Cancellation Policy

Bimbi Park reserves the right to cancel any booking at any time. If this happens, a full refund will be provided.

We do not offer refunds for guest-initiated cancellations but may provide credits in line with the timelines below:

Peak Periods

(December–February, school holidays, public holidays & long weekends)

  • 60+ days’ notice: Full credit, minus online booking fees
  • 30–59 days’ notice: 50% credit, minus online booking fees
  • Under 30 days’ notice: No credit

Off-Peak Periods

(All other times)

  • 30+ days’ notice: Full credit, minus online booking fees
  • 8–29 days’ notice: 50% credit, minus online booking fees
  • Under 7 days’ notice: No credit

General Terms and Conditions

Onsite Safety & Environment

Trees & Nature Hazards
You’re camping in a natural environment. Trees may drop branches at any time. Guests accept this risk by staying with us. Please avoid setting up directly under large branches.

Snakes
Active in warmer months. Stay on paths, don’t disturb them. If bitten, call 000 immediately and inform park staff.

Campfires
Only permitted in fire bins (not on the ground). Not allowed on Total Fire Ban days. Fire bins are free to use and available at the kiosk. Firewood available to purchase or BYO.

Water & Amenities

Water Supply
Our water comes from rain and a spring. It should be boiled before drinking. UV-treated drinking water is available at the tap outside the kiosk.

Showers
To save water, token-operated shower timers are installed in shared amenities. $1 per token = 3 minutes. Some will be given to you free of charge at check in more available from reception or the token machine. Cabins have free-use showers.

Behaviour & Conduct

Alcohol
We’re licensed to sell limited alcohol to guests only. Max 6 beers/mixed drinks or 2 bottles of wine per transaction. No alcohol in the playground. Offensive behaviour or intoxication is not tolerated.

Noise
Please keep noise to a minimum. Quiet time is 10 pm. Breaches may lead to eviction without refund.

Generators
Not permitted. Solar setups are welcome.

Pets & Wildlife

Pets
All pets must be approved by management before check-in. Must be leashed at all times. Read our full Pet Policy.

Bins, Chickens & Goats
Use the correct bins (general, recycling, food scraps). Guests may feed scraps to chickens and goats—please do not chase or handle animals. We also have animal feed at reception for the cows and alpacas.

Facilities & Accommodation

Check-in / Check-out

  • Check-in: from 12 midday on sites and 3 pm in accommodation.
  • Check-out: by 10 am
    Late arrival? We’ll have a map and details at reception with your name on. A courtesy phone is also available at the office if you need any assistance.

Cabin Cleanliness
Please leave cabins neat and tidy. Wash, dry, and put away dishes. Return any moved furniture. Excessive mess may incur a cleaning fee.

Smoking
No smoking in any buildings or accommodation. Dispose of butts appropriately.

Visitors
All visitors must check in at the office.

Facilities
Please keep amenities and shared spaces clean. Report any maintenance issues to reception.

Children & Safety

  • Children must be supervised at all times.
  • Children under 8 must be accompanied in amenities.
  • Helmets (AS/NZ 2063:2008) must be worn when using bikes/scooters.
  • No children under 9 on top bunks (AS/NZ 4220:2003).

Vehicles

  • Speed limit: 5 km/h throughout the park
  • One car per site unless authorised
  • Visitors must park in the designated area

Caravans, Gas & Fire Safety

  • Caravans/motorhomes must have working smoke alarms.
  • All LPG bottles must meet safety regulations.
  • It’s the guest’s responsibility to ensure compliance.

Emergency Info

  • Emergency Assembly Point: 20 metres in front of the office. A siren will sound in an emergency.
  • Apollo Bay Hospital: (03) 5237 8500
  • Police / Fire / Ambulance: Call 000
  • After-hours Bimbi Park Emergency: (03) 5237 9246